Success Story

New mBank raises
the bar for
retail banks

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    mBank

    Poland

    Country

    Data Mgmt / PFM / BFM

    Products

    2013

    Launched

    m

    daily active
    users

    k

    new users in
    the first week

    %

    growth in

    new products

    .5+

    app store

    rating

    Poland’s first digital-only bank and part of the retail banking group - BRE Bank. mBank is the largest online bank in Poland and has since launched in the Czech Republic and Slovakia in 2007.

    Overview

    mBank and Meniga collaborated to transform the user experience, prioritizing core PFM values using Meniga’s out-of-the-box APIs.

    The Challenge

    To transform dated and obsolete offerings to a standard that their digitally advanced customer base has come to expect from online service providers.

    Key Features

    Simple, easy and interactive UX

    A total system redesign creating a beautiful, user-centric interface for traditional online banking functions

    Google-like search engine

    Easy to access financial overview with a Google-like search engine that can define different budgets along with constant monitoring.

    Spending and budget tracking

    An activity feed with automatically segmented expenses by category, subcategory, down to transaction detail.

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    Meniga’s contribution to the project has been instrumental and we could not have wished for better partners in terms of professionalism, fast delivery times and having access to Meniga’s invaluable experience of how to get Personal Finance Management right.

    Michał Panowicz
    Senior Director of “New mBank” Project

    The Results

    • Every day, 2 million customers actively use the new mBank

    • 200,000 new users in the first week

    • Coverage of the launch of the new mBank was 3x more than any other bank launch in Poland

    • App store rating 4.5 +

    • 70% increase in new client applications for new products

    • Increase in customer satisfaction resulted in the highest retention rate to date